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FAQs

Shipping & Delivery

How long will it take to get my package?

Orders are usually processed within 1–2 business days. Delivery time depends on your location and the shipping method selected at checkout.

How much does shipping cost?

Shipping rates are calculated at checkout based on weight, order value, and destination. Free shipping may apply on bulk orders or promotions.

Here are the full details of our Shipping Policy.

Do you ship internationally?

Yes. We ship dental implants and components worldwide with reliable couriers to ensure fast, secure delivery.

What shipping methods are available?

We offer standard and express shipping options. All orders include tracking for your convenience.

How do I place an order?

Simply add products to your cart, proceed to checkout, and complete your purchase. For bulk orders, request a custom quote through our contact form.

Returns & Refunds

Do you offer refunds?

Yes. Unused and unopened products can be returned within 14 days of delivery, subject to inspection.

How much can I get refunded?

Refunds are processed for the full value of returned items, excluding shipping costs (unless the return is due to our error).

How can I cancel or change my order?

Orders can be modified or canceled before dispatch. Please contact our support team immediately if you need assistance.

Who should I to contact if I have any queries?

Our support team is available 24/7 by email or live chat to answer any questions regarding your order or products.

Here are the full details of our Shipping Policy.

Warranty & Repair

Do you offer warranty for your products?

Yes. All dental implants and prosthetic components come with a manufacturer’s warranty covering material defects.

Who should I to contact if I have any queries?

Contact our support team with your order number and details of the issue. We’ll guide you through the process.

How much does extended warranty cost?

Standard warranty is included at no extra charge. For certain equipment and surgical tools, extended coverage may be available on request.

Payments & Safety

Do you accept online payments?

Yes. Our store accepts secure online payments through trusted providers.

What forms of payment do you accept?

We accept major credit cards, PayPal, and other region-specific payment options displayed at checkout.

Is my payment data safe with you?

Absolutely. All transactions are encrypted and processed through secure gateways. We do not store sensitive card information.

Dental Implants

Are your dental implants FDA-approved?

Yes. Our implants and components meet international standards, including FDA and CE certifications.

Are your implants compatible with other implant systems?

Yes. Our implants and prosthetic components are designed for compatibility with leading systems such as Nobel Active®, Straumann®, and more (check each product page for exact compatibility).

Do you provide instructions for use?

Each product includes digital resources or documentation with placement guidelines. Surgical kits are supplied with manuals for clinician reference.

What sizes and platforms are available?

We offer a full range of diameters and lengths, from narrow platform Ø3.3 to wide platform Ø4.5, as well as multi-unit, conical, and tissue-level options.

Do you provide guidance for digital workflows (CAD/CAM, scan bodies)?

Yes. We supply scan bodies, Ti-bases, and digital analogs specifically designed for CAD/CAM workflows, ensuring seamless integration with leading software.

Can anyone buy dental implants from your store?

Yes. Our online store is open to dentists, dental labs, and professionals, as well as individuals who want to purchase implant components directly.

What materials are your implants made from?

We offer implants in Grade 5 Titanium (Ti-6Al-4V) known for biocompatibility, strength, and long-term stability.

Do you provide surgical kits and tools along with implants?

Yes. We supply complete implantology solutions, including surgical kits, abutments, transfers, and analogs.

Can I order in bulk for my clinic or lab?

Yes. Clinics and labs benefit from special bulk pricing. Contact us for a custom quotation.