Shipping policy
Last updated: October 29, 2026
Where orders ship from
All orders ship from our facility in Nahariya, Israel. Orders are packed and dispatched within 48 to 72 hours on business days (Sunday to Thursday, excluding Israeli public holidays).
Shipping methods and rates
The methods and rates available for your address are shown at checkout before you pay.
| Order value (USD) | Economy | Express |
|---|---|---|
| Under $350 | $40 | $40 |
| $350 and over | Not offered | Free |
Estimated delivery time after dispatch
| Destination | Economy | Express |
|---|---|---|
| Europe and United Kingdom | 3 to 7 business days | 2 to 3 business days |
| United States | 7 to 10 business days | 2 to 3 business days |
| All other countries | 10 to 14 business days | 2 to 3 business days |
Delivery times are estimates, not guarantees. Customs inspection, carrier delays, strikes and other events outside our control can extend them.
Tracking
Every order ships with tracking. The tracking link is emailed when the order is dispatched and is also available in your account.
Customs, duties and import requirements
International shipments may be subject to import taxes, duties and customs fees charged by the destination country. These are paid by the recipient and are not included in the order total. Surcam cannot predict these charges; contact your local customs office for details.
The buyer is responsible for any import license or registration that the destination country requires for dental medical devices.
Refused or undeliverable shipments
If a shipment is refused, or cannot be delivered because of an incorrect address or unpaid duties, the original shipping cost and the return shipping cost are deducted from any refund.
Damaged, missing or wrong items
Inspect your order on arrival. If anything is damaged, missing or incorrect, send your order number and photos to Shai@surcamdental.com or on WhatsApp within 7 days of delivery. See the Refund policy.
Urgent orders
For time-critical cases, contact the team before ordering.